May 2007

Mesh Conference - My chat with Ted Murphy of PayPerPost.com

As is always the case at conferences, the lunchtime and hallway conferences at Mesh have been as interesting as what’s on stage.

I haven’t followed the Payperpost controversy very closely over the last while, but I found myself sitting at lunch in conversation with Ted Murphy, the founder of Payperpost.com.

PayPerPost.com, for those who don’t know, is a company that pays bloggers to write positive (or at least not negative) reviews about their products.

Yesterday at the conference, Mike Arrington of TechCrunch referred to Ted as “the most evil person in the room.”

There are a lot of people who agree with Mike, with bucketloads of venom having been spat at Ted by A-list bloggers and journalists over the last year or so.

I tried to keep an open mind, and not jump to the Dr. Evil perspective, but it wasn’t easy.

Ted’s a strong debater, and his arguments are tricky to counter. Fundamentally, I understood his position to be:

  1. Our bloggers disclose, so that makes us better citizens than most marketers/journalists/bloggers
  2. Bloggers’ authority is everything, so if they betray their audience’s trust they will suffer. Therefore, they are self-policed and will behave themselves.
  3. We are just facilitating transactions that are already going on, and, hey, we are actually making it possible for bloggers to make money.
  4. Either (a) readers are smart and they know what is advertising and what isn’t; or (b) the distinction between advertising and regular content is a false one.

The issue with PayPerPost, in my mind, is that it sends us back to the philosophical underpinnings of journalism. The Church and State separation of advertising and content is one of the key principles of journalism, and the muddying of those waters is very troubling for many people.

As we worked our way through the debate, I was trying to understand why I react so viscerally and negatively to Ted’s pitch, and the PayPerPost model.

Finally, it dawned on me why I seriously dislike what they are doing: The company is built on a model that creates a Tragedy of the Commons situation, in which the activities of each individual participant, while containing benefit for each participant, actually harm everyone in the aggregate.

The term Tragedy of the Commons was coined by Garrett Hardin almost 30 years ago when he wrote, that “Ruin is the destination toward which all men rush, each pursuing his own best interest in a society that believes in the freedom of the commons. Freedom in a commons brings ruin to all. “

So, what Commons are we ruining?

It is the marketplace of ideas, the arena of public discourse.

Let’s spin this out in an example…
There is an emerging public debate about the economic, environmental and health benefits of using bottled water.
Let’s consider an organization that promotes the use of bottled water. Let’s suppose they offer opportunities on PayPerPost for bloggers to advocate in support of bottled water.

While individual users do disclose that they are paid for what they write, every new post, thread or discussion pollutes the marketplace of ideas with insincere, inauthentic content in which the incentives of the writer are skewed in favour of the bottled water organization.

Every new post reduces the value of discourse, and fundamentally results in a buying-off of the realm of public discussion. Every new post closes off a part of the space of authentic ideas, in which competing interests are fought out in a realm that is (at least occasionally) rooted in something other than crass financial interests, or at least moderated and interpreted by actors by groups that can articulate the interests that are involved.
Yes, I agree with Ted that there may be worse offenders. And, yes, journalists and marketers are not always angels.
But, to bring this back to the original Tragedy of the Commons discussion — in which the addition of every new cow brought some immediate value to the farmer but reduced the long-term well-being of everyone — in my mind PayPerPost is the company camped out at the edge of the field selling cows.

Postscript: I thought I was being all creative, unique, and insightful by linking this PayPerPost to the Tragedy of the Commons. Alas, nothing is ever really new on the Internet. When I got back to Google I realized that I’m not the first to do so. Pete Brackshaw of ConsumerGeneratedMedia.com got there a year ago, and BusinessWeek took a similar angle with a piece called “Polluting the Blogosphere”

PR 2.0

Comments (4)

Permalink

Mesh Conference - Notes from Richard Edelman’s presentation

I’m not a big liveblogger, but since Joe couldn’t make it today I thought I’d put up some notes from this morning’s keynote.

Richard Edelman, CEO of Edelman PR firm took the stage this morning in conversation with Stuart Macdonald.

Key points:

1) PR shouldn’t be characterized as spin

Tries to make a distinction between political spin and PR. Argues that things like the Swift Boat controversy are basically malpractice.

Used to be the “tail and dog” story: here are the messages, here is ad campaign, get us a good story.

“Today, we are at the table at the inception of the idea, sometimes driving the strategy.”

When best used, it creates a runway of trust.

Today we are talking to communities, not just the consumer.

We are a broad spectrum vehicle, whereas advertising is a narrow spectrum field.

“Baseline of trust” is essential, and without trust advertising is useless.

2) On control

“Need to persuade companies to give up control of the message”

Very fact of dissonance is okay, because it gives you credibility

There is a trade off between control and credibility. You need to find the right balance.

3) Are clients getting it?

They are, because they have to.

Points to the Dove “real beauty” campaign as an example of getting it.
Need a real issue, needs to be allowed to be “in the conversation”, and “let go”

4) How important is MSM coverage?

Clients are happy when it does spin into mainstream media.

But, community efforts (like work they have done for MS society) are valuable

5) How do you define success in social media world (and make money…)

“For PR people, to do ad equivalence is, to me, something I find inadequate. It is really fallacious, because the power of free media is so much more than that of personal media, whether it is the vox populi in the blogosphere or the mainstream media conveying its view, those things are really that much more powerful.”

6) On Edelman missteps

“Most important thing to understand: We took this as a challenge to educate everyone in our company about standards of blogosphere, about how we should proceed in terms of quality of information and transparency of the disseminator. Without that, we will miss this great opportunity. We cannot be seen as going back to spin or any other kind of artifice. “

Need to identify source of funds, the purpose of our activities, and whether we are being paid.

Lay out ground rules.

7) Are there new ground rules for interacting with social media folks?

a) Believes that PR people need to have a higher standard than before for their content because we are sending direct to end users.

b) Reiterate importance of explaining source of info, create credible place to find info

Give example of http://lowermanhattan.info, which they have created as a central place for information.

Critical tool is the “living press kit”, where people can share their opinions as well.

8) On ghostblogging

“A little dicey”

Prefers exchange of creative ideas, and insist there is a real voice.

Rejects ghost blogging as a practice.

9) Line between PR/advertising blurring?

Definitely blurring. If there is news, then PR should “lead the dance”, if no news, then advertising lead.

10) On Corporate Responsibility - Advice for C-level execs?

Corp responsibility is a reason why companies are rising in Edelman’s trust barometer.

Biz needs to be transparent about motives when they are undertaking “good cause” stuff.

Shell on “paradox of transparency” - Need to be transparent from being.
(Yeah, I’m skeptical…)

11) On the Wal-mart controversy

Everyone at Edelman needs to embrace social media. Our job at the centre is to educate our people, address best practices, provide gound rules.

Is okay with being the pioneer and getting flak for not being perfect.

Doesn’t orient to control, orients toward experimentation.

12) What happens when you lose control of conversation?

“Let the humour run its course”

“Be seen as having tolerance for dissent and discussion”

“Putting the fist down will multiply your problems”

13) All this sounds hard, much harder than pushing out press releases.

Convinced that virtuous circle for PR business is to charge more, say you can do more, pay your people better, and make them do these more conversational interactions.

Doing this properly gets you a seat at the table.

Real credibility can come from this, and it is so powerful it can’t be bought.

14) Would you every advise against doing something?

Even if it is controversial, you can’t ignore the conversations.

15) CEO blogging? What do you recommend?

“It is a thin space”

Only modest success in getting CEOs to blog. Not necessarily good at conversation.
Own experience is that it is incredibly gratifying, and a wonderful bully pulpit.

Example of Robert Scoble is very instructive. He built this unbelievable following as he was seen as more real than the boss. Mid-levels may be best place to start. If you do, let them criticize you. This freedom of action is important for the company and their reputation.

“Let the mid-levels talk”

16) On “spin”

“It has no place in our company. It originates in political PR “

“The single thing that undermines future of our business and potential of our industry.”

  
i) Make your stories visual

ii) Don’t be defeated by a setback.  If you are not falling, you are not skiing well.

iii) Don’t let clients say, “here is your little box”.  All clients are struggling with new set of conditions.  Be bold. Assert yourself.

Blogosphere
Events
PR 2.0

Comments (0)

Permalink

links for 2007-05-31

Dailies

Comments (0)

Permalink

links for 2007-05-30

Dailies

Comments (0)

Permalink

links for 2007-05-29

Dailies

Comments (0)

Permalink

links for 2007-05-25

Dailies

Comments (0)

Permalink

links for 2007-05-24

Dailies

Comments (0)

Permalink

links for 2007-05-18

Dailies

Comments (0)

Permalink

links for 2007-05-17

  • For visualization junkies: A movie showing flight patterns over North America during a 24 hour period.
  • What is old is new again. First there was Jennicam, now we have Justin.tv
  • UK National Archives wiki. h/t Jason Ryan.

Dailies

Comments (0)

Permalink

The real Facebook issue for government…

The real Facebook issue for government departments is what employees are doing to the organization’s brand.

Most responsible folks in communications are aware that there are rich, online conversations about their activities, and few would argue that they don’t have a responsibility to at least be aware of these conversations.

Don’t get me wrong: This is challenging, as it forces Communicators to adapt their thinking of who is a “key influencer”. At the end of the day, though, this is not impossible to deal with, as it will ultimately be just a new form of interaction with the public environment. The tone, voice, style are all different, but it is just another form of Communications that has to be learned.

Facebook has made it much easier for these public conversations to take place, with rapid organizing around issues now even easier for Canadians to do. But, I would argue, government communicators will be able to deal with and adapt to these changes. We have a monitoring-analysis-response playbook that can be adapated and applied to the changing nature of the public environment.

But, Facebook is pushing a new, and much more difficult reality on organizations: Our employees are no longer anonymous.
A quick search revealed:

  • Most federal departments have approximately 50 to 150 employees who self-identify as employees.
  • There are groups of employees for most government departments, and most of these groups contain the departmental logo and links to the website.
  • One department has a network of over 700 employees online.
  • Some statements on some groups could be seen as inappropriate.

We have seen the knee-jerk reaction to this: Ban Facebook.

While that may make senior executives feel better, all it has really done is prevent media monitoring and issues managers people from actually understanding what is going on out there. How can departments know what their online profile looks like when their employees can’t visit the sites?

A better longer-term response is to think about and find ways for officials to participate in Facebook in ways that are in line with official policies. Challenging? Absolutely. Impossible? Nope.

We do media relations because Canadians spend time with the media and get information from the media. If they are now spending time on Facebook and getting information from Facebook, then don’t we have a responsibility to do Facebook relations?

Uncategorized
Gov't & Social Media

Comments (7)

Permalink