November 2006

More from Jan Pronk

  • Jan Pronk provides a fascinating take on the fallout from his blog, including discussion of how it was received at the Security Council. It should be read thoroughly by anyone thinking about government or any other kind of official blogging.

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Lessons from a failed social media experiment

Over the last few days I’ve been conducting a little experiment. (See here for the orginal post). In a post that ostensibly talked about a neat new tool called HitTail I also included some very hot keywords (Bleenks, Peekvid) that have been generating a lot of my organic search results.

I’ve been fascinated for a long-time about how ideas and memes spread online, and was curious to see if I could grow my blog by just simply pandering to hot keyword search terms.

I’m sure that this is a thought that jumps to mind for many organizations as they look to make a move into social media.

So, did it work?

Here’s my conclusion: Measured against old web metrics my little experiment was wildly successful. But, once you poke under the hood and evaluate it against social media criteria it is very clearly a big flop.

So, what made it look successful?

By standard Internet traffic metrics this was a resounding success: I had a 1100% spike in traffic in the 24 hours after the post. In the six days prior to the post I averaged about 15 visitors per day (good thing I have a day job). I pulled in 177 visitors on Monday, thanks mainly to a refer from Stumbleupon which started hitting my site early Monday afternoon. Traffic remains high on Tuesday.

But, these traffic stats are pretty much useless.

When we stop to measure the success of this experiment against measurement and analysis criteria suited to social media the results are underwhelming.

Lets turn this into a learning experience. Why was it a failure? And, what are the lessons for organizations that are starting to think about using social media?

  • The metrics of social media are different. Those traffic metrics may work for a 1990s-era marketing-driven shopping site. But, they don’t hold any water in the world of social media. Measurement and analysis criteria for social media needs to assess the long-term impact of your messages and the degree to which they establish lasting connection with your audience, and can demonstrate your ability to build and maintain credibility, influence, and authority.
  • You need to connect with your core audience. My visitors are usually concentrated in the Ottawa area, and most come to the site directly based on a personal or professional relationship. This post didn’t speak to them. It didn’t build upon the relationship and conversations that we have been having (either offline or online).
  • You need to create a reason for people to come back. This didn’t. Although my traffic soared, I didn’t gain RSS subscribers. In fact, I lost 2 subscribers. Sorry. Hope you come back again. I’m really curious to know why you left!
  • Think carefully about how you grow your audience. Proof that I didn’t? Nobody linked to the post in a meaningful way. I was shamelessly trying to draw traffic through keywords. Very spammy. I didn’t say anything terribly insightful or new.
  • It is your network that will grow your traffic. Those people who have linked to me in the past are mainly Canadian PR and communications bloggers. They already know this stuff and they ignored it. Had it been a good post they would likely have linked to it and done much of the hard work of growing my audience for me.
  • Nobody really cared. Readers came and went, and nobody was moved enough to comment. The pandering post didn’t strike a chord. It didn’t spark a conversation. It didn’t open the door to ideas. It didn’t engage with the reader.

Social media success is not about hits. It comes from building on your existing relationships, making contributions to your community/network, increasing your influence through demonstrations of thought leadership, speaking with an engaging and “authentic” voice (although that is becoming an overused and often disingenuous cliché), and by ultimately creating compelling content.

Organizations thinking about moving in this direction need to ask themselves whether they are up to this challenge.

Uncategorized
Blogosphere
Gov't & Social Media
Edge of the Web
Corporate blogging

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Today’s links: Online video v. TV, podcast stats, and a great post from Hallett.

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Couple o’ links

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Today’s link:

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Hittail and pandering to the whims of the web (Bleenks, Peekvid, TV Fusion)

HitTail is a very cool new tool, put out by Connors Communications. It moves the next step beyond Google Analytics, showing you in real time the search hits that are coming to your site and offering suggestions for how to increase traffic.

Here is some free advertising for Hittail. It’s a remarkably boring PR video for a very cool tool.

So, what have I learned?

Bleenks. Bleenks. Bleenks.


A couple of weeks ago
I wrote this short blurb on Bleenks:

Forget BitTorrent. Bleenks is the next chapter in the copyright battles. Bleenks, like Peekvid.com, challenges copyright models by using a form of steganography to hide copyrighted content in video sharing sites. Watch for more of this.

Well, apparently this has become one of the most common ways that people find my site.

The obvious lesson? If you want traffic you should write about the next generation copyright buster. (Heck, lets really pander to the “wise” crowd: bleenks, peekvid, TV fusion)

The bigger lesson is that real-time analytic tools like Hittail, and its ability to make suggestions based on your keyword traffic, help bloggers better understand the reasons people come to their site, and generate content that will get them coming back. This is reader feedback par excellence.

Stay tuned: I’ll let you know what kind of traffic this post gets. I’m not afraid of sharing my (pitifully low) numbers in the name of science.

Blogosphere
Edge of the Web

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Today’s links: Web 2.0 is over. And this is a good thing.

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Today’s social media links

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Today’s social media links

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The Prince hath a blog…Not.

As I’ve mentioned before, I maintain a page over at The New PRWiki where I track new blogs from government officials, Ministers, Heads of State, etc.

Well, after spotting several dozen articles dripping enthusiastically about Prince Charles’ apparent launch of a blog, I was all prepared to update my ist.

Here are a few samples of the news coverage recycled press release:

Zee News: “Britain’s heir-to-the-throne, Prince Charles has been bitten by the blogging bug so badly that he now has a video diary on his website. “

AP via Macleans “He’s no Lonelygirl15 but the heir to the British throne has joined in the Internet video craze by posting a day-in-the life video on his revamped personal website.”

This is London: “His Royal Blog-ness: Prince Charles adds ‘blogging’ to his list of talents.”

Then I checked out his website

Gimme a break.

This is a redesigned website that happens to include a canned, highly edited flash video from more than two months ago. There is no behind-the-scenes video. There is nothing written in the first person. There is no sense that maybe the Prince of Wales had put His Royal Hands on a keyboard.

Heck, I’d even be happy with Pluralis Majestatis.

There are some very interesting experiments going on in the use of social media by government officials. You can pop over to the NewPR for a list of government innovators. And, please let me know of any I’ve missed.

But just don’t include the Prince of Wales in that list.

Gov't & Social Media

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