Over the last few days I’ve been conducting a little experiment. (See here for the orginal post). In a post that ostensibly talked about a neat new tool called HitTail I also included some very hot keywords (Bleenks, Peekvid) that have been generating a lot of my organic search results.
I’ve been fascinated for a long-time about how ideas and memes spread online, and was curious to see if I could grow my blog by just simply pandering to hot keyword search terms.
I’m sure that this is a thought that jumps to mind for many organizations as they look to make a move into social media.
So, did it work?
Here’s my conclusion: Measured against old web metrics my little experiment was wildly successful. But, once you poke under the hood and evaluate it against social media criteria it is very clearly a big flop.
So, what made it look successful?
By standard Internet traffic metrics this was a resounding success: I had a 1100% spike in traffic in the 24 hours after the post. In the six days prior to the post I averaged about 15 visitors per day (good thing I have a day job). I pulled in 177 visitors on Monday, thanks mainly to a refer from Stumbleupon which started hitting my site early Monday afternoon. Traffic remains high on Tuesday.
But, these traffic stats are pretty much useless.
When we stop to measure the success of this experiment against measurement and analysis criteria suited to social media the results are underwhelming.
Lets turn this into a learning experience. Why was it a failure? And, what are the lessons for organizations that are starting to think about using social media?
- The metrics of social media are different. Those traffic metrics may work for a 1990s-era marketing-driven shopping site. But, they don’t hold any water in the world of social media. Measurement and analysis criteria for social media needs to assess the long-term impact of your messages and the degree to which they establish lasting connection with your audience, and can demonstrate your ability to build and maintain credibility, influence, and authority.
- You need to connect with your core audience. My visitors are usually concentrated in the Ottawa area, and most come to the site directly based on a personal or professional relationship. This post didn’t speak to them. It didn’t build upon the relationship and conversations that we have been having (either offline or online).
- You need to create a reason for people to come back. This didn’t. Although my traffic soared, I didn’t gain RSS subscribers. In fact, I lost 2 subscribers. Sorry. Hope you come back again. I’m really curious to know why you left!
- Think carefully about how you grow your audience. Proof that I didn’t? Nobody linked to the post in a meaningful way. I was shamelessly trying to draw traffic through keywords. Very spammy. I didn’t say anything terribly insightful or new.
- It is your network that will grow your traffic. Those people who have linked to me in the past are mainly Canadian PR and communications bloggers. They already know this stuff and they ignored it. Had it been a good post they would likely have linked to it and done much of the hard work of growing my audience for me.
- Nobody really cared. Readers came and went, and nobody was moved enough to comment. The pandering post didn’t strike a chord. It didn’t spark a conversation. It didn’t open the door to ideas. It didn’t engage with the reader.
Social media success is not about hits. It comes from building on your existing relationships, making contributions to your community/network, increasing your influence through demonstrations of thought leadership, speaking with an engaging and “authentic” voice (although that is becoming an overused and often disingenuous cliché), and by ultimately creating compelling content.
Organizations thinking about moving in this direction need to ask themselves whether they are up to this challenge.